after-sales service

After-Sales Service Philosophy and Policy
After-Sales Service Philosophy: Quality First, Customer Foremost, Worry-Free Service.
After-Sales Service Policy: Customer-Oriented, Enthusiastic Service, Rapid Response, Professional Assurance, Problem Resolution, Continuous Improvement.

After-Sales Service Process
Service Acceptance: You may provide feedback, inquiries, repair requests, or complaints via the hotline at 13354279995 / 13998777163 or through online messages. We will register the relevant information.
Coordination and Verification: After-sales personnel will contact you promptly to verify the fault or your specific needs.
Service Handling: Depending on the situation, we will provide technical guidance, on-site inspection and repair, product replacement, or other related services.
Environmental Notice: When disposing of end-of-life products, please do not discard them at will. Components containing hazardous substances must be handed over to qualified entities for proper disposal.
Follow-up and Archiving: Follow-up calls will be conducted as needed, and all service records will be uniformly archived.